by Rob Tracy | Nov 24, 2020 | Strategy
In a moment of frustration about lower-than-deserved profits, you may have uttered, “Let’s just fire our unprofitable customers!” While that may be overkill, the thought process has merit. All customers are not the same, and preferential treatment to the highest-value...
by Joe Sullivan | Nov 24, 2020 | Sales & Marketing
Symbolically, it’ll feel good to leave 2020 in the rearview mirror. But who knows what lies ahead in the new year? Will a vaccine prove effective, reinstating travel and in-person meetings? If so, how soon? What about trade shows? If they’re not cancelled yet, we...
by Mary Nutting | Nov 23, 2020 | People
I work with entrepreneurial businesses every day, and I’m continually impressed with their strategies and visions for growth. They are clear about their customers and how they’ll compete, and they have solid ideas about where they’ll want to invest in capital and...
by Gayle Noakes | Nov 19, 2020 | Operations, People
All too often when we realize our Supervisors need more skills, we sign them up for a training program and wipe our hands, thinking the job is done. The Supervisors probably do need to learn new skills, but there is so much more that needs to happen for the...
by Tim Allen | Nov 18, 2020 | Operations
When you think about supply chain automation what often comes to mind are mega-corporations with expensive and complex robotics running people-less factories and warehouses with endless arrays of software and robots moving materials and churning out products. How can...