Operations Articles
SOP in a Capacity Constrained World

SOP in a Capacity Constrained World

Photo by Alexandar Todov on UnsplashSales & Operations Planning, or SOP, is a process that ensures that the sales forecast is aligned with production capacity.  Prior to the pandemic, it was pretty widely accepted that operations could adjust capacity, up and...

Using Working Sessions to get Things Done

Using Working Sessions to get Things Done

Have you ever had a project in your business that was stalled?  I’ve seen this happen with projects that require the engagement and alignment of multiple departments.  In an effort to get the requisite collaboration, the project leader tries to cajole all of the...

Develop Your Supervisors BEFORE You Need Them

Develop Your Supervisors BEFORE You Need Them

The Supervisor’s job has grown over the years. It used to be mostly about meeting the production schedule and making sure all the machines are running. Now they also need to work on scheduling issues, attend multiple meetings, support Lean and Continuous Improvement...

Aligning Sales & Operations with a 1-Page Plan

Aligning Sales & Operations with a 1-Page Plan

The Problem Sales and operations have crossed swords since the dawn of manufacturing. Lately, however, I’ve noticed a consistent theme: With unexpectedly strong sales, the manufacturing group has fallen behind, which has led to long lead times and missed deliveries....

Customer Focused Improvement –  Where to Start

Customer Focused Improvement – Where to Start

Lean and Continuous Improvement initiatives often have a predictable and disappointing start.  Tools are implemented like Gemba walks, tier boards, and 5S, and there appears to be positive change, but 12 months later the changes are not reading out in meaningful ways....

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