Young Girl learning to ride a bike with Mom

I’m reading the book “You Can’t Teach a Kid to Ride a Bike at a Seminar” by David Sandler and David Mattison.  The book is mostly about sales, although I think it has lessons that extend beyond the selling profession.  At its core, the book is about the hard work of practice. I grew up…

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Bla-bla-bla

Jargon and acronyms fill the business world.  Lean has an entire vocabulary such as 5S, kaizen, Kanban, and hoshin kanri.  EOS™ uses terms like rocks and Level 10™. Then we can throw in the acronyms: DOH, OTD, DSO, PPM, TTM, CAGR, PM,  just to name a few. We could go through every department in a…

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I started my consulting company two years ago under the name Pinpoint Advisory. After about a year, I changed the name to Rob Tracy Factory Solutions to better explain the focus of my services. I’ve now made a final change to Rob Tracy Consulting, and I’d like to explain why. When I unveiled “Factory Solutions”…

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I’ve been focusing a lot on customer service these days, and the impact it has on buyer loyalty. While there’s most likely a marketing guru out there with piles of data on this subject, I prefer to share examples from my personal experience. Recently, I’ve had a few encounters with excellent employees that have cemented…

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If you’re a life-long learner like I am, chances are your “must-read” list gets longer with each year. It seems like there’s never enough time to get to everything, but in 2019 I’m proud to say I was able to do a solid amount of reading. Below, you’ll find a list of my favorite non-fiction…

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On November 5, I released How to Fix a Factory, my first book. It shares some of the things I’ve learned during my decades-long career, focused on how to get a struggling organization back on the road to health and vitality. Writing it was a journey. Getting from an idea to a finished product took…

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Executing Business Plans with Precision

I’ll probably get lambasted for mining my daughter’s wedding for business lessons, but I can’t help myself. When I was first learning about Lean 20 years ago, I remember sitting in church saying to myself, “I bet I could double the throughput of people through this church without people missing a single bit of the…

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