The headlines are full of leadership wisdom from our modern industry titans: Musk, Bezos, Zuckerberg, and Jobs (even though he passed away nearly 10 years ago). Do you want to be like them? What I can say for certain is that I don’t aspire to be Elon Musk, Steve...
Practice makes perfect, but I’ll settle for better
I’m reading the book “You Can’t Teach a Kid to Ride a Bike at a Seminar” by David Sandler and David Mattison. The book is mostly about sales, although I think it has lessons that extend beyond the selling profession. At its core, the book is about the hard work of...
Jargon – Is it helping or hurting?
Jargon and acronyms fill the business world. Lean has an entire vocabulary such as 5S, kaizen, Kanban, and hoshin kanri. EOS™ uses terms like rocks and Level 10™. Then we can throw in the acronyms: DOH, OTD, DSO, PPM, TTM, CAGR, PM, just to name a few. We could go...
Why I Changed My Company Name
I started my consulting company two years ago under the name Pinpoint Advisory. After about a year, I changed the name to Rob Tracy Factory Solutions to better explain the focus of my services. I’ve now made a final change to Rob Tracy Consulting, and I’d like to...
The Power of Positivity in Customer Service
I’ve been focusing a lot on customer service these days, and the impact it has on buyer loyalty. While there’s most likely a marketing guru out there with piles of data on this subject, I prefer to share examples from my personal experience. Recently, I’ve had a few...
A Year for the Books: My 2019 Reading List
If you’re a life-long learner like I am, chances are your “must-read” list gets longer with each year. It seems like there’s never enough time to get to everything, but in 2019 I’m proud to say I was able to do a solid amount of reading. Below, you’ll find a list of...