The headlines are full of leadership wisdom from our modern industry titans: Musk, Bezos, Zuckerberg, and Jobs (even though he passed away nearly 10 years ago). Do you want to be like them? What I can say for certain is that I don’t aspire to be Elon Musk, Steve...
I’m reading the book “You Can’t Teach a Kid to Ride a Bike at a Seminar” by David Sandler and David Mattison. The book is mostly about sales, although I think it has lessons that extend beyond the selling profession. At its core, the book is about the hard work of...
Jargon and acronyms fill the business world. Lean has an entire vocabulary such as 5S, kaizen, Kanban, and hoshin kanri. EOS™ uses terms like rocks and Level 10™. Then we can throw in the acronyms: DOH, OTD, DSO, PPM, TTM, CAGR, PM, just to name a few. We could go...
I started my consulting company two years ago under the name Pinpoint Advisory. After about a year, I changed the name to Rob Tracy Factory Solutions to better explain the focus of my services. I’ve now made a final change to Rob Tracy Consulting, and I’d like to...
I’ve been focusing a lot on customer service these days, and the impact it has on buyer loyalty. While there’s most likely a marketing guru out there with piles of data on this subject, I prefer to share examples from my personal experience. Recently, I’ve had a few...
If you’re a life-long learner like I am, chances are your “must-read” list gets longer with each year. It seems like there’s never enough time to get to everything, but in 2019 I’m proud to say I was able to do a solid amount of reading. Below, you’ll find a list of...