Business Tips

When Goals Don’t Help, Change Your Habits

This weekend, I started reading a book about behavior change by James Clear called Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones. Early in the book, Clear comments on how frequently people and organizations try to achieve better results by goal setting, pegging this as the default approach…

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Employee Feedback and the Fear of Giving a Perfect 10

We’re often asked to rate things–surveys, people, presentations, and even meetings. For those familiar with EOS®, the Entrepreneurial Operating System®, you know that every meeting ends by scoring it, from 1 to 10. Have you noticed that some people struggle to rate anything an unequivocal 10? It’s almost a matter of principle to them. They…

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Plan, Do, Check, Adjust – And Eat Ribs


As I write this post, it’s the beginning of February. One month of the new year is already behind us. How are you progressing against your 2020 plans? Are you meeting all your goals, or do you have some areas that are struggling? I’m always amazed at how easy it is to get off track…

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The Power of Positivity in Customer Service

I’ve been focusing a lot on customer service these days, and the impact it has on buyer loyalty. While there’s most likely a marketing guru out there with piles of data on this subject, I prefer to share examples from my personal experience. Recently, I’ve had a few encounters with excellent employees that have cemented…

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Not Great, Not Terrible: How to Handle Middle Performing Employees

We know what to do with our rock star employees. We show them the love. We also know what to do with our worst employees. We show them the door. But what should we do with middle performing employees? Sometimes they have moments of brilliance that leave you thinking, “They’re okay. Let’s keep working with…

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A Tale of Two Cars: Customer Service Matters


Our family recently decided that I needed to trade in our two cars. One car was mine, the other was my wife’s; both were getting high in miles. I purchased two different types of cars from two separate dealerships. Though I purchased a good car from each dealer, my experiences could not have been more…

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Talent System Series, Part Three: Your Talent Pipeline Strategy

As I discussed in my last blog post, establishing a workforce you can be proud of starts from within by assessing your company’s talent brand status. Once you’ve done that, the next step is determining the strategy behind your Talent Pipeline. Determine Your Talent Pipeline The term “Talent Pipeline” is shorthand for the target population…

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Joy to the Work: Making the Job Fun

Joy to Work: A Fun Work Environment

There’s a carwash in our community that does an excellent job. They vacuum the interior, wash the inside of the windows and hand-dry the exterior. It is staffed mostly with high school students who bust their butts, and I applaud them for that. I often bring my dog Lily with me when I go to…

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