— Manufacturing Industry Insights —

Employee Feedback and the Fear of Giving a Perfect 10

We’re often asked to rate things–surveys, people, presentations, and even meetings. For those familiar with EOS®, the Entrepreneurial Operating System®, you know that every meeting ends by scoring it, from 1 to 10. Have you noticed that some people struggle to rate anything an unequivocal 10? It’s almost a matter of principle to them. They…

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Ribs

Plan, Do, Check, Adjust – And Eat Ribs

As I write this post, it’s the beginning of February. One month of the new year is already behind us. How are you progressing against your 2020 plans? Are you meeting all your goals, or do you have some areas that are struggling? I’m always amazed at how easy it is to get off track…

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The Power of Positivity in Customer Service

I’ve been focusing a lot on customer service these days, and the impact it has on buyer loyalty. While there’s most likely a marketing guru out there with piles of data on this subject, I prefer to share examples from my personal experience. Recently, I’ve had a few encounters with excellent employees that have cemented…

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A Year for the Books: My 2019 Reading List

If you’re a life-long learner like I am, chances are your “must-read” list gets longer with each year. It seems like there’s never enough time to get to everything, but in 2019 I’m proud to say I was able to do a solid amount of reading. Below, you’ll find a list of my favorite non-fiction…

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Not Great, Not Terrible: How to Handle Middle Performing Employees

We know what to do with our rock star employees. We show them the love. We also know what to do with our worst employees. We show them the door. But what should we do with middle performing employees? Sometimes they have moments of brilliance that leave you thinking, “They’re okay. Let’s keep working with…

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Cars

A Tale of Two Cars: Customer Service Matters

Our family recently decided that I needed to trade in our two cars. One car was mine, the other was my wife’s; both were getting high in miles. I purchased two different types of cars from two separate dealerships. Though I purchased a good car from each dealer, my experiences could not have been more…

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Why I Wrote the Book

On November 5, I released How to Fix a Factory, my first book. It shares some of the things I’ve learned during my decades-long career, focused on how to get a struggling organization back on the road to health and vitality. Writing it was a journey. Getting from an idea to a finished product took…

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Why The Words We Use Matter

What we say and how we say it matters. Our words reflect not only what we think but also how we feel. It can take practice, but I’ve learned that listening carefully to the words someone uses can tell you a lot about them. Low-Respect v. High-Respect Let’s look at an example of how a…

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An Onboarding Program That Works

Talent System Series, Part Five: An Onboarding Program That Works

If you’ve been following along with this Talent Systems blog series, you’ll know I offered a brief introduction of what Talent Systems are, and subsequently covered how to assess talent brand status, manage your talent pipeline strategy, and make sure your screening and hiring process is efficient. Now we’ll move on to the next important…

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Make Your Hiring Process Efficient

Talent System Series, Part Four: Make Your Screening & Hiring Process Efficient

I’ve covered the steps detailing a company’s talent brand status and determining a plan of action for a talent pipeline. Now it’s time to move on to the next crucial step in the Talent System Series: the screening and hiring process. Screening and hiring are challenging. It’s a process to accomplish two things that are…

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