I recently had the opportunity to participate in an all-employee Zoom meeting while working with a client. Like many company meetings now, the discussion topics centered on the impact of the coronavirus. There were updates on the economic conditions, the impact to their industry, the government stimulus packages and the potential of layoffs. You would…

Read More
illustration of employees around leader

What we’re seeing today with the COVID-19 pandemic is unlike anything most of us have experienced before. This situation requires leaders to communicate frequently and honestly with their teams. People are thirsty to understand what is happening and how it affects them. Leaders are in the difficult position of not knowing what is going to…

Read More

We’re often asked to rate things–surveys, people, presentations, and even meetings. For those familiar with EOS®, the Entrepreneurial Operating System®, you know that every meeting ends by scoring it, from 1 to 10. Have you noticed that some people struggle to rate anything an unequivocal 10? It’s almost a matter of principle to them. They…

Read More
Ribs

As I write this post, it’s the beginning of February. One month of the new year is already behind us. How are you progressing against your 2020 plans? Are you meeting all your goals, or do you have some areas that are struggling? I’m always amazed at how easy it is to get off track…

Read More

I’ve been focusing a lot on customer service these days, and the impact it has on buyer loyalty. While there’s most likely a marketing guru out there with piles of data on this subject, I prefer to share examples from my personal experience. Recently, I’ve had a few encounters with excellent employees that have cemented…

Read More

If you’re a life-long learner like I am, chances are your “must-read” list gets longer with each year. It seems like there’s never enough time to get to everything, but in 2019 I’m proud to say I was able to do a solid amount of reading. Below, you’ll find a list of my favorite non-fiction…

Read More

We know what to do with our rock star employees. We show them the love. We also know what to do with our worst employees. We show them the door. But what should we do with middle performing employees? Sometimes they have moments of brilliance that leave you thinking, “They’re okay. Let’s keep working with…

Read More
Cars

Our family recently decided that I needed to trade in our two cars. One car was mine, the other was my wife’s; both were getting high in miles. I purchased two different types of cars from two separate dealerships. Though I purchased a good car from each dealer, my experiences could not have been more…

Read More

On November 5, I released How to Fix a Factory, my first book. It shares some of the things I’ve learned during my decades-long career, focused on how to get a struggling organization back on the road to health and vitality. Writing it was a journey. Getting from an idea to a finished product took…

Read More

What we say and how we say it matters. Our words reflect not only what we think but also how we feel. It can take practice, but I’ve learned that listening carefully to the words someone uses can tell you a lot about them. Low-Respect v. High-Respect Let’s look at an example of how a…

Read More