Posts by Rob Tracy

A Tale of Two Cars: Customer Service Matters


Our family recently decided that I needed to trade in our two cars. One car was mine, the other was my wife’s; both were getting high in miles. I purchased two different types of cars from two separate dealerships. Though I purchased a good car from each dealer, my experiences could not have been more…

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Why I Wrote the Book

On November 5, I released How to Fix a Factory, my first book. It shares some of the things I’ve learned during my decades-long career, focused on how to get a struggling organization back on the road to health and vitality. Writing it was a journey. Getting from an idea to a finished product took…

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Why The Words We Use Matter

What we say and how we say it matters. Our words reflect not only what we think but also how we feel. It can take practice, but I’ve learned that listening carefully to the words someone uses can tell you a lot about them. Low-Respect v. High-Respect Let’s look at an example of how a…

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Talent System Series, Part Five: An Onboarding Program That Works

An Onboarding Program That Works

If you’ve been following along with this Talent Systems blog series, you’ll know I offered a brief introduction of what Talent Systems are, and subsequently covered how to assess talent brand status, manage your talent pipeline strategy, and make sure your screening and hiring process is efficient. Now we’ll move on to the next important…

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Talent System Series, Part Three: Your Talent Pipeline Strategy

As I discussed in my last blog post, establishing a workforce you can be proud of starts from within by assessing your company’s talent brand status. Once you’ve done that, the next step is determining the strategy behind your Talent Pipeline. Determine Your Talent Pipeline The term “Talent Pipeline” is shorthand for the target population…

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Talent System Series, Part Two: Assessing Your Talent Brand Status

Assessing Your Talent Brand Status

We often think of a company’s logo and color scheme as representing its brand, but brand is much more than aesthetics. It represents people’s impression and thoughts about your company—what is called brand status. A company’s reputation is everything in a highly competitive market. When beginning the process of recruiting and hiring talented workers, ask…

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Solving Talent Systems Problems for Successful Factories

Solving Talent Systems Problems

Over the next few months, I will be writing about talent systems that will highlight specific parts of the talent pipeline. For any factory—and any place of business, for that matter—success is directly correlated to the talent of the workforce. Having a methodical, deliberate approach to hiring, onboarding, and retaining the right people is imperative.…

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The Importance of Supervisors in the Manufacturing Industry

A production supervisor has perhaps one of the most difficult and thankless jobs in a factory. I learned firsthand one summer as an intern at a GM Factory in Saginaw, Michigan, where I filled in for vacationing supervisors. There I was, a 21-year-old college kid supervising a bunch of grizzled workers. It was daunting at…

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